Review conversations
See supported customer messages and their recent context.
Shared customer inbox
Keep customer conversations and team context together.
Review supported conversations, see enquiry details and give a teammate a clear way to take over when human attention is needed.
Website Chat · AvailableWhatsApp · Early Access
A shared view for the channels your workspace can use.
Channel availability depends on account access, onboarding and configuration. Instagram and Facebook capabilities remain in Beta and are not represented as generally available.
Conversation inbox
Illustrative previewWebsite visitor
Website Chat · New enquiry
I would like to learn more about your services.
AI-assisted replyTake over
Team workflow
Keep the next step visible.
The inbox connects a customer’s message with the context and ownership your team needs to move forward.
Keep enquiry details close
Review lead information alongside the conversation.
Hand off with care
Let a teammate take control when a person should respond.
Questions
About the shared inbox.
Is every channel generally available?
No. Website Chat is available, WhatsApp is controlled Early Access, and social messaging capabilities may be limited by Beta access and configuration.
Can a teammate take over?
Yes. Teammates can review and take over supported conversations in the workspace.
Where can I see integrations?
Visit the integrations page for current channel status.
Bring your team into the conversation.
Explore the Rajlav AI workspace and current plans.