Channels and availability

Connect conversations with the tools your workspace supports.

Channel access varies by product status, account permissions, onboarding and environment configuration. Here is the current availability at a glance.

Available

Website Chat

Add a chat experience to a business website and review customer conversations in the workspace.

Controlled Early Access

WhatsApp Business

WhatsApp connection and messaging are supported through a limited, controlled access flow.

Beta

Instagram

Instagram capabilities are in Beta and depend on account authorization and environment feature gates.

Beta

Facebook

Facebook capabilities are in Beta and may be limited by account permissions and environment feature gates.

Need help checking availability?

Tell us which channel you need. We can clarify current access and setup requirements without implying that a gated integration is generally available.

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Plan around what is available today.

Compare plans and explore product features before connecting a channel.